FAQ

• How do I know that my order will arrive fresh?
• to ensure consistent freshness and quality, all of our meats are individually vacuum packed in food grade vacuum bags.

Disclaimer

• Weight & Portion Sizes
• All our products are processed by our dedicated Niseko Food Delivery team to ensure the highest quality standards. We always try to provide a product that is as close to what was stated on the product page. Nonetheless, as processing is done by humans, there may be variances in weight from what was stated. Please also note that due to variances in sizes of the fish, we may sometimes have to give the fish and portions according to the rough weight ordered instead of the specific number of items ordered. We will not be providing any refund for any complaints with regards to any disputes of such incident.
• Product Images
• Product images are for serving suggestions or illustrative purposes only and may differ from the actual product. Due to differences in display, colors of products may also appear different to those shown on the site

Refund & Exchange Policy

• Niseko Food Delivery guarantees all products are fresh and packed for you on your desired delivery date. Products that does not pass our stringent selection standards are rejected. We are confident of the products we carry and deliver and we want you to feel the same. Due to food hygiene reasons, goods sold are strictly not refundable and non-exchangeable.
• If you have received our products in a poor condition that is not to your liking, please call us immediately within one hour on the same day of your delivery and we will work to resolve this together. Do not change the original state of the product. Take a photo/video and keep the product frozen.
• We reserve the right to reject any refunds or exchanges once the original state of the product has been changed, e.g. thawed, defrosted, cooked etc.
• We do not offer a refund except for the following scenarios:
• Incorrect item: We will arrange for a free re-delivery of the correct item and collect back the wrongly delivered item.
• Unavailable item: We will offer a full refund or arrange for a free re-delivery.